1. We respect privacy
1.1. Postgrad Australia Pty Ltd T/A The Uni Guide (ACN 619 046 329) ("The Uni Guide", "we" or "us") respects the right to privacy and is committed to safeguarding the privacy of our customers and our website visitors. We adhere to the Australian Privacy Principles and other obligations contained in the Privacy Act 1988 (Cth). The Australian Privacy Principles may be accessed at: http://www.oaic.gov.au/privacy/privacy-resources/privacy-fact-sheets/oth.... This policy sets out how we collect and treat personal information.
1.2. "Personal information" is information we hold which is identifiable as being about an individual.
1.3. This policy covers our treatment of information, including personal information that we may gather when you access or use a The Uni Guide Service (as defined in our General Terms and Conditions) and also applies to your use of our website, products, services and mobile applications (collectively, the “Services”), but not to the practices of companies we don’t own or control, or people that we don’t manage. We may gather various types of information from our users, as explained in more detail below, and we use this information for you to interact with our Services, internally in connection with our Services, including to personalize, provide, and improve our Services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfil your requests for certain products and services, and to analyse how you use the Services. In certain cases, we may also share some personal information with third parties.
2. Collection of personal information
2.1. We will, from time to time, collect, receive and store personal information provided via the website or in the course of our services, (such as via the completion of a Course Survey as defined under our Advertiser Terms & Conditions) from you, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to us directly, to enable us to send information, provide updates and process a product or service. We may collect additional information at other times, including but not limited to, when you provide feedback, or when you provide information about your personal or business affairs, change content or email preferences, respond to surveys and/or promotions or provide financial or credit card information.
3. What kind of personal information do we collect?
3.1 The types of personal information we may collect include:
(a) identifying information such as name, gender, image and date of birth;
(b) contact information such as home address, home and mobile phone numbers and email address;
(c) financial information;
(d) your qualifications, grades attained, sectors of interest, job history and the details of positions for which you have applied;
(e) third party account credentials (such as social media and Google account information);
(f) physical location;
(g) IP addresses;
(h) nationality; and
3.2 You generally have the right not to identify yourself when dealing with us where it is lawful and practicable for us to allow it. However, on many occasions we will not be able to do this, and provide our Services to you.
4. How do we collect personal information?
4.2 Additionally, there may be instances where you find it necessary to communicate directly with us or where you have provided us with the means to communicate with you. For example, if you have given us your email address, we may send promotional email offers to you, notify you of any changes to contractual terms or Services, or email you about your use of the Services. Also, we may receive data when you open an email from us or use our Services, including your contacts information. This data helps us make our communications with you more interesting and improve our Services. You are, however, free to opt out of receiving email communications from us by navigating to the settings page within the Services. Please note, however, that you may be unable to opt out of some administrative communications that are reasonably necessary to the Services, such as a confirmation or service notifications.
5. Use of personal information
5.1 We may use personal information to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you, provided by us, partners and service providers. We may use personal information to improve our products and services and better understand individual and customer needs on a de-identified and aggregated basis.
5.2 We may use your personal information in an aggregated and anonymised form for statistical purposes, delivery of and improvements to our services, marketing, and reports to third parties.
5.3 We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
6. Disclosure of personal information
6.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, customers, users or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our Services, the purposes set out in any contractual arrangements we have with you or for marketing purposes.
6.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
6.3 We may also use personal information to protect our copyright, trademarks, legal rights, property or safety, and that of our customers or third parties.
6.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. It is not practicable to list all the countries in which the information we collect may be located, but these may include the United States, the Philippines, India and New Zealand.
6.5 If there is a proposed or actual change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6.7 Please remember that any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (in messages etc.) becomes publicly available, and can be collected and used by anyone.
7. Security of personal information
8. Access to personal information
8.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you are seeking a copy of the information that we hold about you or you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may email us at info@The Uni Guide.com.au
8.2 We reserve the right to refuse to provide you with information that we hold about them, in certain circumstances set out in the Privacy Act.
9. Direct marketing
9.1 We will only use your information for direct marketing (advertising, special offers, updates etc) if you have given express or implied consent to receive it.
9.2 By agreeing to our General Terms & Conditions you give express consent to receive these types of communications.
9.3 We will only send you direct marketing communications that are consistent with our obligations under Australian Privacy Principle 7 and the Spam Act 2003 (Cth).
9.4 We will always make it clear and simple to opt out of these communications and will respond to an opt-out request within a reasonable period.
9.5 There are links that will allow you to opt-out of direct marketing communications on the communications themselves but if they aren't showing up, for whatever reason, please email to info@The Uni Guide.com.au to request an opt-out.
10. Complaints about privacy
10.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to us addressed to info@The Uni Guide.com.au
10.2 We take complaints very seriously and will respond to any complaint within 30 days. If you are not happy with our response you can complain directly to the Office of the Australian Information Commissioner by following this link: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
12.1 When a user visits our website http://The Uni Guide.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how users use our site, such that we can improve our service.
12.4 When you access our Services via your mobile device or computer, we may automatically collect information about your device or computer, including unique device identifiers (e.g., IMEI number, serial number, etc.), operating system, hardware model, etc.
12.5 Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for users’ convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Please be aware that We are not responsible for the privacy practises of other such websites. We encourage users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.