Goal-oriented Software and Service Design - micro-credential

What you will learn

Gain contemporary skills and knowledge for your job now.

Understanding users' motivations can help you create products and services that better match their needs. This micro-credential is ideal for both tech and non-tech professionals who want to learn evidence-based techniques to design goal-oriented software, products or services that users will love.

Explore user goals, motivations and emotions

Examine fundamental user-centred and goal-directed design concepts, and discover how users' motivations, goals and emotions influence the way they interact with products and services.

Understand motivational models and how to apply them

Explore how motivational models and the research-backed 'do/be/feel method' can be used to develop a high-level understanding of user goals. Learn how to apply the method and gain the confidence to run this type of workshop for your team.

Create personas and user stories to design better products

Putting your new knowledge into practice, you'll interview users and stakeholders to understand their motivations. You'll use this data to create personas, user stories and story maps that describe stakeholders requirements and how your project can meet them.

Enhance your sprint planning and review processes

Gain agile techniques to improve your sprint planning and review, leading to better task estimation, prioritisation, and risk mitigation during the development phase, helping you achieve project success faster.

This micro-credential is ideal for both tech and non-tech professionals (including designers, marketing professionals, and those in the not-for-profit sector) who want the skills to more effectively understand and communicate with users and stakeholders when designing new products or services.

There are no eligibility requirements.

Throughout this course, you'll learn innovative, research-informed tools and techniques and have access to resources that you can apply on the job immediately.

You'll gain insights into contemporary product and service development practices and enhance your lifelong communication, stakeholder engagement, and collaborative teamwork skills to enhance your employability.

By the end of this micro-credential, you'll be able to:

• Apply the do/be/feel method to elicit goals
• Express software requirements in terms of user stories and personas
• Structure goals into a motivational model which are consistent with the user stories and personas and critically assess them.

This course runs for six weeks, including five weeks of teaching and one week for assessment.

Your total time commitment is approximately 40 hours, which includes:

• 12 hours guided learning
• 28 hours independent study and assessment.

Assessment:

• Designing goal-oriented software and services (60%)
• Review and self-reflection (40%).

Once you've successfully completed this course, you will be awarded your Goal-oriented Software and Service Design Melbourne MicroCert. This digital certificate will warrant the achievement of knowledge, skills and capabilities outlined in the learning outcomes. It may also include artefacts (such as videos and written material) related to both experiential and work-integrated learning, including translatable assessment that is practical to your professional life. You can also share your Melbourne MicroCert digitally and via social media by adding it to your personal platforms, such as LinkedIn. See example certificate.

This micro-credential is a standalone course.

Delivered fully online, this course provides a convenient way to develop your skillset from a location that suits you. Within our digital learning environment, you'll be led by industry experts and take part in independent and guided learning activities, such as peer discussion boards and live online workshops.

There is no set expiry date