Non-Award
Gain essential skills to document, analyse, and improve business processes in your organisation. Develop in-demand skills aligned with industry best practice, learn from leading experts, and earn a shareable digital certificate.
Gain essential skills to document, analyse, and improve business processes in your organisation.
Level up with micro-credentialsIndustry-ready skillsDevelop in-demand skills aligned with industry best practice you can apply immediately.
Taught by leading expertsLearn from internationally recognised academics and professionals with years of on the ground experience.
Shareable digital certificateShowcase your capabilities with an industry recognised digital certificate you can share with your professional network.
To undertake this course, you must have a bachelor's degree in any field or three years of experience working in an organisation of any kind. Prior knowledge in information systems or business administration, including operations or project management would be useful, but it is not a prerequisite.
Gain contemporary skills and knowledge for your job now.
Effective business processes allow organisations to be more efficient, agile, and able to respond quickly to ever-changing customer needs.
This micro-credential is ideal for professionals, managers, and business owners seeking a deeper understanding of the state-of-the-art tools and techniques used to document, analyse, and optimise business processes within an organisation.
Designed to give you essential practical experience, Process Thinking and Improvement has been co-designed with Telstra, Australia's leading telecommunications company.
Learning in this course is equivalent to Level 9 of the Australian Qualifications Framework (AQF).
Learn to identify clear starting and end points to your business processes. You'll explore the key elements in process modelling including triggers, inputs & outputs, as well as customer expectations to ensure your organisation achieves its strategic goals.
Better understand your organisation's processes by documenting them in a process architecture that will facilitate the selection of processes for improvement initiatives. You'll use the American Productivity and Quality Center (APQC) framework as a guideline to identify and classify your organisation's processes in a process architecture.
Draw from proven methodologies, such as Lean, Six Sigma, and operations management to confidently detect process issues and their root causes in your organisation. Understand when, how, and which redesign technique to use so process improvements align perfectly with your business management objectives.
Use industry-recognised software to build and implement user-friendly process models. Explore the principles of process modelling language, and gain the skills needed to develop visual representations that describe complex business processes for stakeholders.
Analyse a 'real-world' organisation's business process and draw on your new knowledge to identify one major issue. You'll work in a team to solve the problem and redesign the business process, gaining valuable practical experience that will enhance your career options.
This micro-credential runs for six weeks. Your total time commitment will be approximately 42 hours, which includes:
Assessment: